General
Books
Account
Referral Program
Other
General
Paperspine is an Internet book rental service. The service enables you to pay a monthly subscription fee for unlimited book rentals that are shipped right to your mailbox. Various subscription levels are available to choose from. Each subscription level allows you to have a different number of books checked out at any given time (e.g..,2 at a time, 3 at a time, etc.). All subscriptions have a large selection of paperback books to choose from. Hardback books will be added during our Beta phase.
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Beta is a term used in the computer industry to demonstrate what stage a product is in. When a product is in this stage it means that it is fully functional and usable but some features are still being added and some design elements might change too. Many of the changes made in the Beta stage come from customer feedback so please send us an e-mail at
feedback@paperspine.com if you have comments or feature requests.
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Yes! Paperspine is open for business and subscribers are already enjoying our service.
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Using Paperspine is easy! Simply create a new account, then log in and begin adding books to your Queue. Your Queue is the list of books you’d like us to send to you. We process orders daily, so your books will arrive in only a matter of days. Your plan dictates how many books you can have checked out at any given time. For instance if you have a 3-book plan and 6 books in your queue you’ll get your first 3 books in the mail. When you are done with one of the books return it in our prepaid mailing envelope and we’ll send you the next book in your queue.
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To view our subscription plans please click the Learn More tab at the top of the website. Subscription plans are also described on the first page of the Join Now page.
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Yes, we require a credit card to join because your account is billed monthly for as long as you use the service. You can update your credit card information at any time from your Customer Profile page.
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We are required to collect sales tax from all residents of Washington state.
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We require a credit card when redeeming a Gift Subscription for two reasons. First, the credit card functions as security for the books you have borrowed from us. If a book is lost or returned damaged and we need to replace it, then we're able to do so. We will always notify you if we need to charge your card for this reason. Second, we hope you will enjoy our service and want to continue when the Gift Subscription period has ended. If we have your credit card information we can extend your membership with no service interruption. However, if for any reason you do not wish to continue your membership you can easily cancel online from the Account Management page. We will notify you when your Gift Subscription is about to expire so you will know when your credit card is going to be charged.
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Books
We currently offer more than 200,000 book titles and will be growing that number in the coming months.
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Send us an e-mail and let us know; in most cases we’ll be happy to order it for you. Book requests can be sent to
feedback@paperspine.com. Some titles are currently available only in hardcover so these will not appear in search results. We will be offering hardcover books in the near future and will let all members know as soon as they are available.
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The time to receive a book varies based on a variety of circumstances including your geographic location and the speed of the United States Postal Service. Most customers can expect their books in 3-5 days.
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Books in your Queue are processed based on the priority order you have given to them as well as their current availability. In some cases your top book may not be immediately available so the first book in your Queue that is available will be mailed to you.
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If a book is out of stock or otherwise unavailable, we will place an order for that book and then process the next book in your queue. In some cases your books might not all ship on the same day. When you receive the backordered items you might have more books checked out than your plan allows but you will not be charged extra in this situation. Simply return your books as normal when you have finished reading them.
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Keep the books as long as you like with no late fees! All books come with pre-paid return labels, so you can drop them back in the mail when you are done with them.
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The return mailing time varies based on a variety of factors including your geographic location and the speed of the United States Postal Service. It usually takes 3-5 days for returned books to reach us, but it can sometimes take up to 10 days. For this reason, we suggest that you return books one-at-a-time, as soon as you're done reading each one. As we receive each returned book, we'll ship the next one in your queue right away. In the meantime, you'll still have at least one book at home to read.
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All of our prepaid return envelopes include information encoded in the return label that will tell us who it's from. Just place the book in the prepaid return envelope, drop it in the mail, and you're done!
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All new members will receive a Paperspine Welcome Kit in the mail which includes a supply of pre-paid return envelopes. Your first books might arrive before the Welcome Kit. You can put one or more books in a pre-paid envelope and just drop it in the mail. Future book shipments will usually contain these envelopes, but if you ever need more, simply email
support@paperspine.com.
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Please send an email to
support@paperspine.com and we will mail more return envelopes to you right away.
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Please send an e-mail to
support@paperspine.com and we will e-mail you a pre-paid label that you can print out and use to return the books.
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This is a feature we’ll be adding during the Beta phase of our project. For now, if you have a book you’d like to keep, please e-mail us at
feedback@paperspine.com and let us know what book you’d like to retain. We can let you know how much the book will cost and bill your account once you agree.
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We check the condition of the books prior to mailing them out, but in the event the books are damaged during shipment please let us know at
support@paperspine.com so we can update our system accordingly. Be specific about the damage (i.e., torn cover, missing page, etc.) so we know what condition to expect when it is returned.
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If you lose a book or it is damaged to the point of being unusable, please e-mail us at
support@paperspine.com and we will charge your account for the lost or damaged book; this will ensure that you get the next eligible books in your queue.
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Account
When you are logged in, your account name appears in the top right corner of the website. Click your name to open your Account Management page where you can make changes to your account information, including your credit card information, address, password, etc.
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We'll soon be adding a way to change your subscription plan online from the Account Management page. In the meantime, just send an email to
support@paperspine.com with the new plan you'd like and we'll make the change for you. Please note, depending on where you currently are in your billing cycle, you may be charged a prorated amount for plan upgrades. If that's the case, we'll let you know before we make the change.
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Of course we would hate to lose you as a customer, but if Paperspine isn’t meeting your needs, just click on your name in the top right corner of the website and you'll be able to manage all your account information, including canceling your subscription. Feel free to send us an e-mail at
feedback@paperspine.com if you’d like to provide any feedback on how we can improve our service to better meet your needs.
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Referral Program
A Referral Code is a special code that your friends can use when they sign-up for a new Paperspine account; this allows us to identify that a new member originated from your recommendation.
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All members are automatically assigned a Referral Code: to see your code go to the Account Management page (when signed in, click your user alias at the top right of the page).
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We know you have friends who love to read so by all means, let them know. Send your Referral Code to your friends in an email, in an instant message, or maybe write them a nice letter! Ask them to enter your Referral Code when they sign-up for a new Paperspine account.
However, we do ask that you do not engage in mass email campaigns to people that you don’t know.
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The Referral Bonus might vary over time. Currently we are offering one month of free Paperspine service for every new member that successfully uses your Referral Code, up to a total of 12 months of free service. Free months of service will be awarded at the same level as your current membership plan.
Please note that Paperspine reserves the right to change the Referral Bonus or cancel the Referral Code program at any time.
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When your friend signs up for Paperspine and successfully completes one billing cycle after initial sign-up, we will award you a Referral Bonus.
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The current Referral Bonus program allows up to 12 months of free Paperspine service. When you have earned 12 months of free service you can look forward to our next exciting Referral Program.
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No. You can only earn a Referral Bonus if someone who has never been a Paperspine member before signs up for a new account.
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At this time, the Referral Code can only be used with new non-Gift Subscription accounts.
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A Referral Code is not required to sign-up for Paperspine. If you were referred to Paperspine by a friend who gave you a Referral Code, enter it here and your friend will be eligible for a Referral Bonus. And of course you don’t want to miss out. When you have your own Paperspine membership, start telling your friends about Paperspine and give them your Referral Code!
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The full Terms and Conditions are
here.
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Please send comments, feedback or questions to
support@paperspine.com.
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Other
Customer service is our top priority and we will always be responsive to your inquiries and requests. You can send us an e-mail at
support@paperspine.com and let us know how we can help. Alternatively, you can contact us at 1-866-916-7323 (READ). Customer Service hours are from 9:00 AM - 5:00 PM Pacific Time, Monday through Friday. For issues outside of that time, including Saturday and Sunday, please send an e-mail to
support@paperspine.com, and we'll get back to you as soon as possible.
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We’ll be adding lots of features in the coming months, but if there is something you really want to see now, please tell us. We always want to be sure our site is providing our customers with the service and features that they want. Send us an e-mail at
feedback@paperspine.com. We’d love to hear from you.
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